Shipping policy
Shipping Policy
At Digaan, we are committed to delivering your beautiful ceramic products safely and efficiently. Below is our shipping policy, designed to provide clarity on how we handle your orders.
Processing Time
- Order Processing: All orders are processed and delivered within 2-3 business days after payment is confirmed. Orders are processed during regular business hours, Monday through Friday.
- Customization: For custom ceramic orders, the processing time may vary. Please check the product description for custom order timelines.
Shipping Time
- Domestic Shipping: Once your order is processed, it typically takes 5-7 business days** to arrive at your doorstep for domestic orders within India. Shipping time may vary depending on the destination and carrier.
- International Shipping: International orders generally take between 10-15 business days, depending on the destination country. Delivery times may vary based on customs processing and location.
Shipping Rates
- Domestic Shipping: We offer free shipping on orders over ₹[500]. For orders below this, shipping fees are calculated at checkout based on your location and the weight of the package.
- International Shipping: Shipping charges for international orders are calculated at checkout based on the destination, weight, and size of the package.
Packaging
- All products are carefully packaged to ensure they reach you in perfect condition. Our team takes special care when packing fragile ceramic items to prevent damage during transit. However, if any item arrives damaged, please refer to our Return & Refund Policy for assistance.
Order Tracking
- Once your order is shipped, you will receive an email with a tracking number and a link to track your order in real-time.
- You can also check the status of your order by logging into your account on our website.
Shipping Carrier
- We partner with reliable carriers such as **India Post**, **DTDC**, **Blue Dart**, and **FedEx** to deliver your orders. The choice of carrier depends on the destination and the type of product being shipped.
Customs & Import Duties (for International Orders)
- Please note that any customs duties, taxes, or fees incurred during international shipping are the responsibility of the customer. We recommend checking with your local customs office for more information on potential import charges.
Shipping Delays
While we strive to ensure timely delivery, occasional delays may occur due to unforeseen circumstances such as weather conditions, holidays, or carrier delays. We will notify you of any significant delays that may impact your order.